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Refund policy
At Irene & Ruby, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
Return Eligibility
We accept returns within 30 days of receiving your order.
To be eligible for a return, your item must:
• Be unused and in its original condition
• Be returned in its original packaging
• Not show signs of wear, damage, or alteration
• Include proof of purchase or order confirmation
Non-Returnable Items
The following items cannot be returned:
• Earrings (for hygiene and safety reasons)
• Personalized or custom-made items
• Gift cards
• Final sale or clearance items
• Items marked as non-returnable
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
• Your order number
• A description of the issue
• Clear photos of the item and packaging
Once reviewed, we will offer a replacement, store credit, or refund where applicable.
Return Process
To initiate a return, please contact our customer support team at:
Please do not return items without first contacting us for return instructions.
Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.
Refunds
Once your return is received and inspected, we will notify you regarding the status of your refund.
If approved, your refund will be issued to your original payment method.
Please allow 5-10 business days for the refund to appear on your account, depending on your bank or payment provider.
Late or Missing Refunds
If you have not received your refund after the stated processing period:
- Check your bank account again.
- Contact your credit card company as processing times may vary.
- Contact your bank.
If you have completed these steps and still have not received your refund, please contact us at support@ireneandruby.com.
Order Cancellations
Orders may be canceled within 12 hours of purchase.
After this period, your order may have entered processing and can no longer be canceled.
Exchanges
We currently do not offer direct exchanges.
If you would like a different item, please return the original item (if eligible) and place a new order.
Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us:
Email: support@ireneandruby.com
We are committed to ensuring a smooth and enjoyable shopping experience for every customer.
Thank you for choosing Irene & Ruby.